Soft Skill 1 Exam Notes Part 1of5
Process and Barriers of Communication
Definition of Communication:
Communication is the act of exchanging information and ideas through verbal, written, or non-verbal means. It is a process of transmitting information, ideas, thoughts, emotions, and attitudes between individuals, groups, and organizations. Communication is essential for any type of relationship, whether it is personal, professional, or social.
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Communicating Ideas to Reach Success: An Office Meeting |
Seven elements of communication process:
The seven elements of communication process are:
- Sender – The person or entity that is sending the message.
- Encoding – The process of converting information or ideas into a form that can be transmitted.
- Message – The content of the communication, which can include facts, opinions, instructions, questions, or requests.
- Communication Channel – The medium used to transmit the message, such as spoken words, telephone, email, text, or other types of digital media.
- Receiver – The person or entity that is receiving the message.
- Decoding – The process of deciphering the message, which includes understanding the context and interpreting the content.
- Feedback – The response from the receiver, which can be verbal, non-verbal, or a combination of both. Feedback helps to clarify the message and can improve the communication process.
7C’s of communication:
- Clear: The sender should ensure that the message is clear and easily understood by the receiver.
- Correct: The sender should provide accurate information and data in order to avoid confusion or misunderstanding.
- Complete: The sender should provide all the necessary information and data in order to make sure that the receiver understands the full context of the message.
- Concrete: The sender should provide specific details and examples in order to make sure that the receiver understands the message.
- Concise: The sender should be brief and to the point in order to avoid confusion and save time.
- Consideration: The sender should take into consideration the receiver’s background, culture, and beliefs when sending the message.
- Courteous: The sender should be polite and respectful when sending the message.
Barriers of communication:
- Physical Barriers: Physical barriers such as noise, distance, or poor infrastructure can hinder communication.
- Cultural Barriers: Different cultures can have different ways of expressing themselves and understanding messages.
- Language Barriers: Language barriers can prevent people from understanding each other if they don’t share a common language.
- Emotional Barriers: Emotional barriers such as fear, anger, or mistrust can prevent effective communication.
- Psychological Barriers: Psychological barriers such as stress, fatigue, or lack of confidence can prevent effective communication.
- Information Overload: Too much information at once can overwhelm the receiver and prevent the message from being understood.
- Technology Barriers: Technology can cause communication to be interrupted or inaccurate if it is not used correctly.