Soft Skill 1 Exam Notes Part 3of5

Nonverbal Communication 

Meaning of non-verbal communication:

  • Non-verbal communication is the process of communicating without using words. 
  • It involves using body language, facial expressions, gestures, and other forms of non-verbal communication to express and interpret messages. 
  • Non-verbal communication can be used to convey information, as well as to reinforce or contradict verbal messages.
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Importance and elements of body language: 

  • Body language can be critical in establishing trust and credibility between people.
  • It can help build a connection and understanding between people.
  • It can be used to signal interest, agreement, or disagreement with a person or idea.
  • It can be used to express emotions such as anger, joy, and sadness.
  • It can help to create a personal and professional rapport.
  • It can be used to emphasize or clarify verbal messages.
  • It can give clues about how a person is feeling or thinking.
  • It can be used to project confidence and strength.
  • It can be used to indicate a person’s level of interest in a conversation.
  • It can be used to convey cultural norms and expectations.

Introduction to modes of non-verbal communication:

  • Non-verbal communication is the process of communicating without using words. 
  • It involves using body language, facial expressions, gestures, and other forms of non-verbal communication to express and interpret messages. 
  • Non-verbal communication can be used to convey information, as well as to reinforce or contradict verbal messages. 
  • It is important to be aware of the different types of non-verbal communication as it can give us insight into the thoughts and feelings of the people around us. 
  • The most common modes of non-verbal communication include body language, facial expressions, eye contact, tone of voice, gestures, and posture. 
  • Each mode of communication can be used to convey different messages and can be used in combination to create a more complete communication experience. 
  • By understanding the different modes of non-verbal communication, we can become better communicators and better equipped to interpret the messages of others.

Open and closed body language:

Open body language is a form of non-verbal communication that involves the use of body language and physical gestures to convey openness and friendliness. Open body language can include things like smiling, maintaining eye contact, nodding, leaning forward, and having your arms open. This type of body language can be used to convey a message of acceptance and understanding.

Closed body language is a form of non-verbal communication that involves the use of body language and physical gestures to convey an unwillingness to communicate. Closed body language can include things like avoiding eye contact, crossing your arms, frowning, and leaning away from someone. This type of body language can be used to convey a message of disinterest or discomfort.

Eye contact and facial expression:

Eye contact is a form of non-verbal communication that involves looking directly into the eyes of another person. Eye contact can be used to convey interest, understanding, or empathy. It can also be used to show respect and attentiveness.

Facial expressions are a form of non-verbal communication that involves the use of the face to communicate emotions and ideas. Facial expressions can be used to convey happiness, sadness, anger, surprise, and more. They can be used to emphasize verbal messages or to show agreement or disagreement.

Hand gestures:

  • Hand gestures are a form of non-verbal communication that involve the use of the hands to convey messages. 
  • Hand gestures can be used to express emotions, emphasize a point, or to give directions. 
  • Common hand gestures include thumbs up, peace sign, OK sign, and wave. Hand gestures can be used to show agreement, disapproval, or to get someone’s attention.

Do's and don'ts in non-verbal communication:

Do's:

  • Make eye contact to show attentiveness and respect.
  • Use facial expressions to emphasize verbal messages.
  • Use open body language to convey openness and acceptance.
  • Use appropriate hand gestures to emphasize points or to get someone’s attention.
  • Use appropriate tone of voice to convey emotion.

Don'ts:

  • Avoid crossing your arms or legs as it conveys disinterest.
  • Don’t roll your eyes or frown as it conveys disapproval.
  • Don’t point or gesture aggressively as it can be seen as hostile.
  • Avoid slouching or leaning back as it conveys a lack of interest.
  • Don’t avoid eye contact as it can be interpreted as disinterest or dishonesty.

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